Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
JOB SUMMARY
Provides temporary sales support to the Area Sales organization, as well as individual hotels. Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and area sales executives. Supports sales for new hotel openings, renovation and repositioning and temporary sales support for priority hotels identified by the regional team. Drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management.
• Lodging sales experience.
• Account management experience.
• Multi-brand experience
• Marriott sales systems experience (e.g. SFAWeb|CI , MRDW, MarRFP)
CORE WORK ACTIVITIES
Managing Sales Activities
• Performs all duties of the Senior Sales Executive or Destination Sales Executive based on assignment due to absence/vacancy at the property.
• Provides temporary sales support to the Area Sales organization, as well as individual hotels.
• Serves a bench function to account for staffing changes resulting from turnover, leaves of absence, or extended vacation leave for property and area sales executives.
• Achieves group revenue goals by responding to incoming group opportunities for the property that are over sales office peak room parameters.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
• Assists with selling, implementation and follow-through of group sales promotions.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Coordinates and executes all site inspections/visits on property for Account Executives, Group Sales Managers, and Remotes.
• Provides coordination support for site inspections executed by on-property sales associates.
• Partners with account/selling manager to develop creative aspects of site visit.
• Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
• Prepares all sales and operational staff for upcoming site inspections.
• Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
• Provides expert knowledge on local destination (e.g., local attractions, events, etc.)
• Provides sales support for individual properties during pre-opening and renovation timelines.
• Coordinates with all sales channels to educate selling engines on property attributes and business needs.
• Verifies echannels and websites are updated with accurate detail about the property.
• Provides other sales support as needed, upon direction from General Manager (GM) or sales leadership, within the overall sales strategy
• Under direction of sales leadership, drives sales to identified property.
• Partners with Business Development and Area Sales team to pull-through local business from neighborhood targets and small business accounts.
• Coordinates with account executives to pull-through business from out-of-market accounts to identified property.
• Understands competitive market and identifies share shift opportunities.
• Provides temporary support for account executives and senior account executives based on assignment due to absence/vacancy on the team.
• Understands segment strategy and customer accounts to be covered.
• Executes strategy for assigned accounts to achieve goals of stakeholder hotels while growing revenues for Marriott outside the market.
• Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives. Penetrates assigned accounts for group, transient, extended stay and catering sales business.
• Maintains current business relationships for new business within accounts.
• Leverages appropriate corporate (e.g., Sales & Marketing Planning and Support) and market resources (e.g., area leadership, group sales within the sales office, property leadership) to monitor account saturation , pull-through of account strategies and selling solutions at the local property level.
• Partners with Enterprise Sales Team (EST) stakeholders, as required, to identify sales strategies for potential new accounts.
• Maintains accurate and up-to-date customer, account and opportunity data in SFAWeb//CI and in Strategic Account Plan and Profile (SAPP).
• Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, Enterprise Sales Team (EST)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
• Drives customer loyalty by delivering service excellence throughout each customer experience.
• Develops a close working relationship with operations to execute strategies at the property level.
在迪拜，阿拉伯联合酋长国
与我们一起开始您的旅程
在艾美酒店，我们相信能帮助客人释放每个目的地所提供的意想不到的迷人体验。我们的客人好奇，富有创造力，国际化，追求文化，他们对精致，永恒的服务感到满意。我们提供原始，别致且令人难忘的服务和体验，激发客人解锁目的地。我们正在寻找好奇，有创造力和信息灵通的人加入我们的团队。如果您喜欢与志趣相投的客人保持联系，并渴望创造意想不到的体验，我们邀请您与艾美酒店一起探索职业机会。
工作总结
为地区销售组织以及个别酒店提供临时销售支持。提供基准职能，以解决因人员流动，休假或延长物业和区域销售主管的假期而导致的人员变动。支持新酒店开业，装修和重新定位的销售，以及区域团队确定的优先酒店的临时销售支持。通过在每次客户体验中提供卓越的服务来提高客户忠诚度。
候选人简介
教育与经验
需要：
•高中文凭或GED；在销售和市场营销，客户服务，前台或相关专业领域有4年的经验。
或
•从工商管理，市场营销，酒店和餐厅管理或相关专业的认可大学获得2年学位；具有2年销售和营销或相关专业领域的经验。
首选：
•工商管理，市场营销，酒店和餐厅管理的四年制学士学位。
•寻找销售经验。
•帐户管理经验。
•多品牌体验
•万豪销售系统经验（例如SFAWeb | CI，MRDW，MarRFP）
核心工作活动
管理销售活动
•由于财产的缺位/空缺，根据任务执行高级销售主管或目的地销售主管的所有职责。
•为地区销售组织以及个别酒店提供临时销售支持。
•提供替补职能，以解决因人员流动，休假或延长休假而导致物业和区域销售主管人员变动的情况。
•通过响应超过销售办公室高峰房间参数的物业的入组机会，实现组收入目标。
•了解整体市场（例如竞争对手的优势和劣势，经济趋势，供需等），并知道如何针对他们进行销售。
•根据市场状况和房地产需求，为房地产创造最佳机会。
•利用谈判技巧和创造性的销售能力来结业并谈判合同。
•与地区销售部门合作，确定新的集团/餐饮业务并实现个人和财产收入目标。
•协助销售，实施和跟踪团体促销活动。
•参加会前和会后会议，以了解团体的需求，获得有关产品质量（例如，房间，会议设施和设备，食品和饮料），服务水平和整体满意度的反馈。
•协调并执行客户主管，组销售经理和遥控器对财产的所有现场检查/访问。
•为物业销售人员执行的现场检查提供协调支持。
•与客户/销售经理合作开发现场访问的创意。
•从客户/销售经理那里收集所有重要的客户数据，以便进行适当的计划（例如客户目标，特定需求，主要客户信息等）
•为所有销售和运营人员做好即将进行的现场检查的准备。
•了解竞争对手的优势和劣势，以便在现场访问期间使万豪酒店与竞争对手区分开来。
•提供有关本地目的地的专家知识（例如，本地景点，事件等）
•在开业前和装修期间为单个物业提供销售支持。
•与所有销售渠道进行协调，以教育销售引擎了解房地产属性和业务需求。
•验证电子渠道和网站是否已更新，并包含有关物业的准确详细信息。
•根据总经理（GM）或销售主管的指示，在总体销售策略内提供其他销售支持
•在销售领导的指导下，推动销售到确定的物业。
•与业务开发和区域销售团队合作，从邻里目标和小型企业帐户中引入本地业务。
•与客户主管协调，以将业务从市场外的客户转移到已确定的资产。
•了解竞争市场并确定股份转移机会。
•由于团队缺勤/空缺，根据分配情况为客户经理和高级客户经理提供临时支持。
•了解细分策略和要涵盖的客户帐户。
•执行分配账户的策略，以实现利益相关者酒店的目标，同时增加万豪在市场以外的收入。
•通过总帐户渗透率，保证金管理以及实施销售和营销计划来保留，扩展和增加现有帐户的帐户收入。渗透分配给组，临时，长期住宿和餐饮销售业务的帐户。
•维护帐户中新业务的当前业务关系。
•利用适当的公司（例如，销售和营销计划与支持）和市场资源（例如，区域领导，销售办公室内的小组销售，物业领导）来监视客户饱和度，客户策略的引入和本地销售解决方案属性级别。
•根据需要与企业销售团队（EST）利益相关者合作，为潜在的新客户确定销售策略。
•在SFAWeb // CI和战略客户计划和资料（SAPP）中维护准确和最新的客户，客户和机会数据。
•执行其他职责，以满足业务需求。
建立成功的关系
•与非物业销售渠道（例如，销售办公室，区域销售，企业销售团队（EST）内的小组销售）合作，以验证是否已满足物业需求，并且销售工作是互补的，而不是重复的。
•与事件管理和/或运营部门合作，提供超出客户期望的客户体验。
•通过了解客户的需求并推荐最能满足他们的需求并超出其期望的适当功能和服务来为客户提供服务，同时建立与万豪的关系和忠诚度。
•了解物业的主要目标客户和服务期望；通过了解客户的业务，业务问题和疑虑为客户提供服务，从而在计划/活动之前和期间提供更好的业务解决方案。
•通过在每次客户体验中提供卓越的服务来提高客户忠诚度。
•与运营建立紧密的工作关系，以在财产级别执行策略:
